SHIPPING AND RETURNS

 Withdrawal of Purchase Due to Dissatisfaction: If you made the purchase through our store, received the product in perfect condition and still weren't happy with the purchase, you can request the cancellation of the purchase through our Customer Service Center. But be aware of the rules below.

  Deadline for withdrawal of purchase: As dictated by the rules of the CDC (Code of Consumer Protection), the customer who makes purchases through virtual stores, enjoy up to 7 (seven) days after receiving the product to register the withdrawal of the purchase. 
  The wish to cancel must be immediately communicated to us, following the following rules:

  Return of the Goods: - The goods must be returned through the post office with postage paid by the customer, to the address shown on the purchase invoice. 
- The product must be returned in its original packaging. 
- The product must be returned accompanied by the Purchase Invoice. 
- The product can not show any evidence of use. 
  ATTENTION: The product that does not meet the conditions required above will not be accepted as a return and will automatically be sent back to the address of origin. Under these conditions, we reserve the right to charge a new freight charge.

  Refund of Values: - Credit card: The chargeback may occur in up to 2 subsequent invoices. 
- Bank slip: Credit in current account within 10 business days. 
- There will be no refund of the shipping cost (depends on prior negotiation between us and the customer). 
  ATTENTION: The refund of values will be processed only after receipt and analysis of the conditions of the product(s) in our stock. (The product may not show any signs of use).

  NOTE: Any intention to cancel must be communicated to us before sending the product(s). Otherwise, requests will not be accepted. You have up to 30 calendar days, after receiving the product , to request the exchange or return of a product in our store. 
  Requesting your Exchange or Return is easy! Access our Service Center.

  Withdrawal/Exchange of Purchase in cases of non-defective products: The new product has up to 30 days to be replaced. As long as it is presented in the same condition in which it was received/purchased (in the original, unused packaging). 
  "Remember that in order to make the exchange, the product must be in the original packaging and unused." 
  If you have chosen your product in our online store, but when you receive it, you are not satisfied and want to replace it with another item. Observe the rules: 
  Return of Goods:
- The product must not show any signs of use and the packaging must not contain any type of damage, notes, etc. 
- The product must be returned accompanied by the Purchase Invoice. 
- The product must be returned in its original packaging, accompanied by all accessories and manuals. 
- The goods must be returned by postage paid and sent to the address on the purchase invoice.

Merchandise Replacement:- You can choose another item according to the stock available in our virtual store. 
- The choice must be limited to the limit value of the product. If there is a price difference for a higher price, payment of the difference must be made, via the options available on the site. 
- The customer must indicate on the back of the purchase invoice, the item chosen for exchange. 
- The product will be shipped to the customer's residence, upon payment of a new freight. 
  Return of Goods:
- The goods must be sent through the post office to the address on the purchase invoice. 
- Return the product in its original packaging. 
- The customer must send the Purchase Invoice copy along with the product. 
- The customer must send in writing a brief report about the alleged defect to which the complaint refers, clarifying the problem that occurred, etc. 
  ATTENTION: Products sent outside the above specifications will not be accepted for defect analysis and will automatically be returned to the sender.

  Automatic Purchase Cancellation: Cancellation of the order and release of products purchased on the initiative of Polário will be automatic in the following situations: 
- Impossibility of executing the debit corresponding to the purchase on the credit card. 
- Inconsistency of data filled in the application. 
Non-payment of bank slip. 
- Lack of stock and impossibility of ordering from the manufacturer.        

  How should I proceed if my order has the wrong or defective or broken product? Upon receiving your order, check that the packaging is intact, with no signs of tampering or damage. Identifying that the box or packaging is in these conditions, it is necessary to refuse it, noting in the Invoice the reason for the return. 
  If the request has been received , there will be a period of seven calendar days, counting from the date of receipt, to formalize the complaint on the website's Help Desk. 
- We will request the collection or authorize the postage of the product, according to the region. 
  The product in question must contain all the components that accompany it. The packaging as well as its contents must remain intact, with the seal inviolate, except on the condition that the problem is in the content of the product, in which case it cannot be removed. 
  The exchange will take place after reviewing the product by us. This analysis will be carried out within 02 (two) business days, counted from the receipt of the product. 
  If we identify that it is not in the aforementioned conditions, we will proceed with its reshipment, being necessary that the customer bears the cost of reshipping and sends us the receipt. 
  If a malfunction, defect or incorrect product is found, you can choose to send a new product or receive a chargeback or refund of the amount. If it is unavailable on the site, our customer service team will contact you offering the following options: 
- Similar product of the same value; 
- Choice of any other product of the same value; 
- Cancellation or refund of the value of the product (according to payment option) or reversal in bonus; In this case, it is necessary for the product to return to our distribution center so that we can proceed with the procedure. 
  The procedure: The request must be made in our website's call center, and it is necessary to be logged in. Write down the ticket number that will be generated, it is the guarantee that your request has been formalized.

  Reshipment of the product with incorrect address or registration error: If you made the purchase through our store, but there was an error when registering the address due to the customer's responsibility (lack of the complement, typing error, etc.), it will be Total responsibility of the customer, if the customer wants the reshipment, the shipping cost will be charged.